As we all know, it can be frustrating to figure out a technical issue with our computer, smart TV or internet connection. We spend so much time investing thought and effort on these problems. Is it even within our grasp?  We stall and we rationalize and finally decide to call a technician. And with all the uncertainties involved with technicians’ services in the pandemic, we are forced to be in wait mode and non-productive.

Well, it doesn’t have to be this way anymore! The commonly referred to as the “see-what-I-see” remote collaboration is a new technique that combines video communication with the power of advanced AR/VR collaboration tools. It provides the way forward for us to connect with experts with innovative visual engagement.

For example, when we are having an issue in using a device or appliance, an engineer can connect with us and using a combination of AR and live video on mobile devices, provide step-by-step guidance on how the problem could be fixed.  Not waiting for a service technician has big impact on repair downtime including money and even safety (especially relevant in COVID times). What really matters is the right service reaches us at the right moment regardless of our physical location.

Remote assistance also enhances Field Service Management in factories or industrialized units. Field service technicians or front-line workers can now connect with an expert co-worker to get a faster diagnosis and solution for service needs. AR remote support is seamlessly integrated with wearables and devices so that all that is needed is just one click to establish a secure live collaboration session.

The Immersive Gaze team has taken into account the challenges in the field service industry in today’s world and developed significant expertise in the latest technical trend – “Remote assistance via AR & VR Immersive Technology”. This is instrumental in empowering workers to troubleshoot problems and also do proactive maintenance. And best of all it benefits the layman and non-professionals like us with real-time technical assistance.

Do you want to know more about Augmented/Virtual Reality Remote Assistance solutions? Simply send an email to

Leave a comment